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Last updated: 9 April 2026

1. Introduction

SK LeadFlow (ABN 44 376 995 018) ("we", "us", "our") operates an AI-powered done-for-you outbound lead generation service for B2B SaaS and technology companies. We are based in Australia and serve clients globally.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we handle data relating to individuals in the European Economic Area, we also aim to comply with the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information you provide to us

• Name, email address, company name, and job title when you book a discovery call or contact us
• Billing and payment information when you engage our services
• Any other information you voluntarily provide during communications with us

2.2 Information we collect on behalf of clients

As part of delivering our lead generation services, we collect and process business contact information of prospects on behalf of our clients. This includes:

• Full names and job titles sourced from publicly available professional profiles
• Business email addresses obtained through data enrichment providers
• Company name, size, industry, and other firmographic data
• Publicly available LinkedIn profile information

This data is collected exclusively for B2B outreach purposes and relates to individuals acting in their professional capacity.

2.3 Information collected automatically

• Website usage data (pages visited, time on site, referral source)
• Device and browser information
• IP address and approximate location

3. How We Use Your Information

We use the information we collect to:

• Deliver our lead generation services to clients
• Communicate with you about our services, respond to enquiries, and provide support
• Send outbound emails on behalf of clients to relevant business prospects
• Improve our services, website, and user experience
• Comply with legal obligations

4. Third-Party Services

We use the following categories of third-party tools to deliver our services. Each processes data in accordance with their own privacy policies:

• Lead sourcing and enrichment platforms (for identifying and verifying business contact data)
• Email sending and deliverability infrastructure (for campaign delivery)
• Automation and workflow tools (for connecting systems and processing data)
• Scheduling tools (for booking discovery calls)
• Analytics tools (for website and campaign performance tracking)

We take reasonable steps to ensure our third-party providers handle personal information in a manner consistent with the Australian Privacy Principles.

5. Data Storage and Security

We store data using cloud-based services with industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews.

While we take reasonable steps to protect personal information from misuse, loss, unauthorised access, and disclosure, no method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Prospect data collected on behalf of clients is retained for the duration of the client engagement and deleted within 90 days of the engagement ending, unless the client requests earlier deletion.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of receiving marketing or outreach communications at any time

If you are located in the European Economic Area, you may also have additional rights under the GDPR, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at the details provided below.

8. Opt-Out and Unsubscribe

Every outbound email we send on behalf of our clients includes a clear and functional unsubscribe link. If you receive an email from us or one of our clients and wish to opt out, you can click the unsubscribe link in the email or contact us directly. We will process your request promptly.

9. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint, or want to exercise your privacy rights, please contact us:

SK LeadFlow
ABN: 44 376 995 018
Phone: 0411 084 496
Email: contact@skleadflow.com.au
Website: skleadflow.com.au

Last updated: 9 April 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by SK LeadFlow (ABN 44 376 995 018) ("we", "us", "our"), an AI-powered done-for-you outbound lead generation agency based in Australia.

By engaging our services or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services

SK LeadFlow provides done-for-you outbound lead generation services for B2B SaaS and technology companies. Our services may include, but are not limited to:

• Ideal Customer Profile (ICP) development and prospect list building
• AI-personalised cold email copywriting and sequence creation
• Email sending infrastructure setup and domain warmup
• Campaign launch, monitoring, and ongoing optimisation
• Performance reporting and analytics

The specific scope of services will be outlined in a proposal or service agreement provided to you prior to engagement.

3. Engagement and Onboarding

Services commence once both parties have agreed to a proposal or service agreement and any required onboarding information has been provided by the client. We will make reasonable efforts to begin work within the timeframe specified in the agreement.

You agree to provide accurate and complete information during onboarding, including details about your target market, ideal customer profile, and any compliance requirements specific to your industry.

4. Fees and Payment

Service fees are outlined in your proposal or service agreement. Unless otherwise agreed:

• Fees are quoted in Australian Dollars (AUD) and are exclusive of GST
• Payment is due in advance on a monthly basis
• We accept payment via bank transfer or credit card
• Late payments may incur a fee of 2% per month on the outstanding balance

We reserve the right to suspend services if payment is more than 14 days overdue.

5. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide timely access to any information, accounts, or approvals we reasonably require
• Respond to communications within a reasonable timeframe
• Ensure that your products or services comply with all applicable laws and regulations
• Not use our services for any unlawful purpose, including sending unsolicited emails in violation of applicable anti-spam legislation

6. Compliance and Anti-Spam

We take compliance seriously and design our outreach campaigns to comply with the Australian Spam Act 2003, the CAN-SPAM Act (US), and other applicable anti-spam laws. This includes:

• Including clear identification of the sender in every email
• Providing a functional unsubscribe mechanism in every email
• Promptly honouring all unsubscribe requests
• Only sending emails to business contacts in their professional capacity

You acknowledge that you are responsible for ensuring that your use of leads generated through our services complies with all applicable laws in your jurisdiction.

7. Intellectual Property

All systems, workflows, automation templates, email copy frameworks, and proprietary processes developed by SK LeadFlow remain our intellectual property. You may not reproduce, distribute, or reverse-engineer any of our proprietary systems or methods.

Any custom email copy, prospect lists, and campaign data generated specifically for your engagement are yours to keep upon full payment of all fees.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This includes business strategies, client lists, pricing, technical processes, and any other information reasonably understood to be confidential.

This obligation survives the termination of the engagement and remains in effect for a period of two (2) years after termination.

9. No Guarantee of Results

While we use industry best practices, AI-powered personalisation, and proven outreach strategies, we do not guarantee specific results such as a certain number of leads, replies, or meetings booked. Outbound lead generation outcomes depend on many factors including your offer, market conditions, and prospect responsiveness.

We commit to delivering the agreed scope of work to a professional standard and will work collaboratively with you to optimise performance.

10. Term and Termination

The initial term of the engagement will be specified in your service agreement. Unless otherwise agreed:

• Either party may terminate the engagement by providing 30 days written notice
• We reserve the right to terminate immediately if you breach these Terms or engage in conduct that is unlawful or harmful to our reputation
• Upon termination, any outstanding fees for work already performed become immediately due
• We will provide you with any campaign data and prospect lists generated during the engagement within 14 days of termination

11. Limitation of Liability

To the maximum extent permitted by law, SK LeadFlow's total liability arising out of or in connection with these Terms or our services is limited to the total fees paid by you in the three (3) months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business opportunities, regardless of the cause of action.

12. Indemnification

You agree to indemnify and hold harmless SK LeadFlow, its officers, and contractors from any claims, damages, losses, or expenses (including legal fees) arising out of your breach of these Terms, your use of leads generated through our services, or any violation of applicable laws.

13. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved as follows:

• The parties will first attempt to resolve the dispute through good faith negotiation
• If negotiation is unsuccessful within 30 days, the parties agree to participate in mediation administered by a mutually agreed mediator in Australia
• If mediation is unsuccessful, the dispute may be referred to the courts of the State of Tasmania, Australia

This clause does not prevent either party from seeking urgent injunctive relief.

14. Governing Law

These Terms are governed by the laws of the State of Tasmania, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Tasmania.

15. Amendments

We may update these Terms from time to time. Any material changes will be communicated to active clients in writing at least 14 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us:

SK LeadFlow
ABN: 44 376 995 018
Phone: 0411 084 496
Email: contact@skleadflow.com.au
Website: skleadflow.com.au